Elkay Products Customer Service Department

Customer Service Department

If you have any questions regarding shipping, returns, invoices, specifications, etc., call our Customer Service Department directly at (973) 376-7550. Please note, we cannot transfer “800” calls to this Department.


1% – 10 Days – Net 30 Days – F.O.B. Springfield, New Jersey. Unless otherwise stated. Subject to credit approval.

2% Special Discount

When full remittance accompanies order, we allow a 2% discount.


All prices are wholesale net for the trade only, and subject to change without notice. Prices herein void all previous prices and quotations.

Price Changes

It is impossible to guarantee all prices for the life of this web site. We reserve the right to invoice orders at prices prevailing at date of shipment.

Export Orders

All additional charges for Export Handling of Orders, such as Air Freight, Steamship and Trucking Freight, Delivery to Pier, Export Packings, etc., are to be paid for by the buyer.


All invoices are payable in United States currency only.

$50.00 Minimum Order

Because prices are wholesale net, we cannot accept orders that total less than this amount. To assure full value, always order enough to total at least $50.00.


Special, non-standard items shipped or in production are not subject to cancellation and return.


Write or call Customer Service for authorization and instruction before returning merchandise. Returns must be shipped freight prepaid and are subject to inspection for damage or misuse before credit is issued. Returned merchandise may be subject to a restocking charge. Some items are not returnable. No credit allowed on merchandise returned without authorization.

Service You've Come to Expect

The staff at Elkay works diligently to ensure products of the highest quality. Customers continue to rave about the long working life of our merchandise. We are aware that similar products can be found on the market, some at a lesser price. We take pride that Elkay furnishes items of the highest caliber that will serve you well. In the end, this philosophy will save you both time and money.

We want to talk to you and we are genuinely interested in ways in which we can expediently help your business. Call us at (800) 631-7351 or send an email to cservice@elkayprod.com. We promise a prompt reply. In the rare case you have a problem with a product or shipping, we are here to speak with you. Elkay is not a “shop and forget” operation. Our aim is to have your continued support by continuing to support our customers.

Our shipping staff looks for the most inexpensive ways in which to send products by establishing low rates with carriers. We aim to deliver your purchases expediently, efficiently and economically. We put in the extra work so you can be assured that you are receiving the best rates every time you order.

Elkay Products is a family run business. We have been in business for over 90 years. Our mission is to maintain excellence and integrity. Our depth of experience has taught us customer satisfaction is our greatest asset.