Elkay Products Customer Service Department

Customer Service Department

If you have any questions regarding shipping, returns, invoices, specifications, etc., call our Customer Service Department directly at (973) 376-7550. Please note, we cannot transfer “800” calls to this Department.

Policies

1% – 10 Days – Net 30 Days – F.O.B. Springfield, New Jersey. Unless otherwise stated. Subject to credit approval.

2% Special Discount

When full remittance accompanies order, we allow a 2% discount.

Prices

All prices are wholesale net for the trade only, and subject to change without notice. Prices herein void all previous prices and quotations.

Price Changes

It is impossible to guarantee all prices for the life of this web site. We reserve the right to invoice orders at prices prevailing at date of shipment.

Export Orders

All additional charges for Export Handling of Orders, such as Air Freight, Steamship and Trucking Freight, Delivery to Pier, Export Packings, etc., are to be paid for by the buyer.

Payment

All invoices are payable in United States currency only.

$50.00 Minimum Order

Because prices are wholesale net, we cannot accept orders that total less than this amount. To assure full value, always order enough to total at least $50.00.

Cancellations

Special, non-standard items shipped or in production are not subject to cancellation and return.

Returns

Write or call Customer Service for authorization and instruction before returning merchandise. Returns must be shipped freight prepaid and are subject to inspection for damage or misuse before credit is issued. Returned merchandise may be subject to a restocking charge. Some items are not returnable. No credit allowed on merchandise returned without authorization.